Another finalist placing!

What a week it has been! Firstly the downs - its accounts time again and with two other parks to take in as well its a long process!

However, the huge up of the week came yesterday when we found out we were finalists in the Pride of Malton & Norton Awards for Customer Service - we have improved our customer service procedures massively over the last 12 months and the changes are obviously paying off. Firstly with a nomination in the Visit York Awards and now this, in our local awards. The finalist placings are certainly spurring us into thinking about entering this years White Rose Awards - the elite of the awards for tourism in our county.

Over the winter both of us took a course with Welcome to Yorkshire called Yorkshire Pride. Susie Brindley and Kim Broderick led the course all about welcoming our guests, how we could help ensure our guests had a great time and discussed ways of building lasting relationships with our guests - it was great, superbly delivered and it was great to meet other people within our industry.

The other bonus from the course is that we both received our little green Y badges. The larger Y badges which you may have seen are reserved for the Yorkshire Patrons - a group of approx. 300 influential business leaders and celebrities taking the Yorkshire message to a global audience. We are both immensely proud of being "Yorkshire Folk" so to be able to wear our little badges is a great honour.  

What a couple of weeks it has been since my last blog and so much to tell you about!


The site is, of course, now open and we are currently waiting for our first guest to come into one of the static caravans. There is a definite buzz in the air as Damian and I get ready for the first set of guests. We have added a few new things into the static caravans this year so it was nice to be putting ideas into practise and we look forward to getting feedback from them.

The really exciting news is that once again we have been shortlisted as “Self-Catering/Caravan Park of the Year” in the Visit York awards. Sadly, the two categories have been combined once again this year – hoping that one year we can shine in our own category.

We have also been shortlisted in the “Outstanding Customer Service” category which to me is the one that would mean the most. Keep an eye on our twitter feed on the night of 6th April as that is where we will be breaking the news – whether positive or not our followers will find out first.

This blog isn’t going to be as long as I’d hoped as another car has come into view which means I’m needed in reception once again!