If I were the owners........

Love reading that comment in the reviews people leave about the park on various websites. To be fair, we do learn alot from reading them but the latest one states “ If I were the owners I would also offer vacant electrical pitches whether for one or two nights, not just the minimum three” presumably referring to the three night minimum stay we have over the Bank Holidays. However, we have been fully booked for all three nights of all Bank Holidays since we implemented the restrictions into our terms and conditions so I’m not really sure that we will be putting this reviewer’s ideas into practise.

We do have some guests that will book, and pay, for all three nights yet only stay for 2 - so as the owner of the park we will be keeping our 3 night minimum booking policy for Bank Holidays. Oooooh and just a little reminder we’ve only got one pitch available for the Summer Bank Holiday in 2010 and have already taken bookings for Spring Bank Holiday in 2011.

The only other minimum stay restriction we have for tents with electric is for the Castle Howard Proms weekend – its 2 nights then and we have already filled those 2 nights. We don’t have restrictions on tents using electric hook-ups at any other times.

Friday, 4th June - Quick Update - Introducing Question of the Week

Up with birds this morning – well not quite – up with whoever wanted to book a tent pitch at 6.30am and managed to wake the whole house up by doing so. Someone was obviously keen to book their pitch (we’re full – oops)
I haven’t kept up with this blog as often as I’d hoped because things have been busy. The phone hasn’t stopped, internet bookings are coming in thick and fast and we have been ensuring we keep the park looking as fab as always but now I know people actually read it I’ll try a bit harder to keep you up to date.

In recent weeks we have had 2 fantastic Bank Holiday weekends – so the weather wasn’t fantastic but everyone seemed to have a great time while they were here. We got some really good comments in reception and people seemed really keen to tell us what they would do with the park if they ran it – some of them absolutely ludicrous but others were really constructive and we will definitely take some of them on board – keep those comments coming in.

We have also received our grading from Visit England – proud to announce we are still 5 stars. As soon as that car pulls up and I recognise the inspector my stomach does a back flip. I know that we are worth everyone of our stars but every year is the same – I find it so stressful. Our guests reassure us of what a great job we do but it’s only the inspector that can confirm it for me.

I don’t want to be the only one that writes this blog and currently have one guest writing an article for it and my little girl wants a turn but we want feedback from you as well so, here is my:

Question of the Week

My one question to you would be, if you have a really bad time somewhere – feel as though you need to complain you would probably put it in writing? Yes? Well I would. But, if you have had a really enjoyable time somewhere – are you as quick to put it in writing? I’m not. Every year, when looking at the awards we can be nominated for we are always asked for customer letters/emails. Don’t get me wrong – I have loved receiving bouquets of flowers, boxes of chocolates, bottles of wine and even a Dutch fruit loaf from some Dutch customers we helped but we need emails, letters and cards and I’m not sure how we can do that. Any ideas?

What will she think of next?

We are now dreading the next course the boss goes on as she comes back with some many ideas! Here is the latest - youtube!