Can't believe that we are so close to the start of another season with a very long list of things to do before March 1st - eeek!
A previous comment asked for funny customer stories and I have several but the one that comes to mind happened about 10-15 years ago (and yes - I still remember it). I was working on our other park which has a huge reception (imagine ours and times by 8) and it was packed with people. Someone was dealing with the guests whilst I was on the phone to a customer.
Sadly, this phone customer had felt the need to leave the park during the night and felt it necessary to complain. Obviously, I put my best "phone voice" on and explained I was sorry that he felt like that but if he could tell me what happened I would ensure the same thing didn't happen twice.
"It was the noise"
It was a Bank Holiday weekend so there was a possibility that this could be a genuine reason so I explained that we do have security staff on the park throughout the night and had the gentlemen mentioned the disturbance to the security staff they would have happily sorted the situation for him. Obviously we want the noisemakers to be the ones that have to leave not the quiet guests.
"It was the wind - it was too noisy" said the customer
Struggling to keep a serious face on I continued the conversation with the gentleman.
"The noise you are complaining about was coming from the wind, sir?" This caught the attention of the person I was working with and the first few guests that were checking in.
"Yes, the wind was far too noisy, kept us awake, we've had to leave so I want my money back!"
"I'm very sorry sir, there is nothing I can do about the volume of the wind" I managed to say as by this time everyone in reception was starting to smile and giggle "If it was something I could control I would have turned the volume down for you but sadly I can't so it doesn't warrant a refund - maybe you could try your insurance company"
Well, luckily the gentlman put the phone down on me at this point because my sides were hurting with trying to stop myself laughing. How would you have handled that?
Robin Hood Caravan Park
Luxury Caravans for hire and sale
I can imagine the faces on the other customers. What an idiot. I once overheard an American tourist complaining about a spider being in her room in a hotel that is about 200 years old. She said she didn't expect that from a 4 star hotel!
ReplyDeleteThere is nothing you can say is there?
We play 'name that noise' in our tent!